Telecom Expense Management and Call Accounting Technology!

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Is Old Technology Costing You Money? 3 Questions to Ask IT

If you are like so many businesses, you are probably under a tight budget. And tight budgets mean you have to make due with technology that is often woefully out of date. So you keep it going until you absolutely must take action. Here is the problem with continuing to try to make old, outdated technology "work". You are impairing more than just th...

When Your Vendor Gets Acquired

You may have read recently of the acquisition of TEM (Telecom Expense Management) provider, MDSL, by Sumeru Equity Partners. Earlier in the year we had the acquisition of another TEM provider, Tangoe, by Marlin Equity Partners as part of a merger between Marlin's enterprise mobility management software acquisition, Asentinel and Tangoe. Whew! Who's...

Significant Telecom Savings are Possible If You Know How to Find Them!

It is possible now, more than ever, to save thousands to hundreds of thousands of dollars off your monthly telecom spend. Why? Because there have never been more suppliers, more products, more applications and a greater diversity of networks than there are today. That means that there are more areas to find savings. But you have to know where to lo...

It’s One of the Most Common Causes of Overspending: What Are You Doing About It?

Billing errors happen every day! In fact, they are one of the most common causes of overspending in an organization. How do these errors occur? They may occur when an invoice charge does not align properly with the terms of your contract. Or they may occur when you are simply billed for services you are not using. Here's the problem. Instances of b...

4 Reasons to Consider Outsourcing Your Telecom Expense Management!

Telecom Expense Management, or "TEM", is an important tool used to organize and manage all elements of today's complex IT/telecom departments. A high quality TEM, well maintained, leads to a smooth running department and can add potentially hundreds of thousands of dollars in bottom line savings. There are typically two ways you can implement your ...

Are You Providing Strategic IT and Telecom Input? Or Are You Still Putting Out Fires?

What shape is your IT and/or Telecom department in? Are you running a strategic IT department, or are you still being held hostage to every quick fix and work around needed to put out fires and keep communications supported? As you know, IT matters today more than ever. IT is taking on a much more strategic role as organizations struggle to organiz...

6 Skills Your New IT/Telecom Hires Need!

Network World posted an interesting article a couple weeks ago about the "soft skills" management needs to look for when hiring tech talent. It bears noting that, according to a Network World poll, 58% of managers cited lack of soft skills as limiting the productivity of their companies. Over half! Wow. Things are changing indeed. Here is our "take...

You’re Not Overpaying Invoices? Are You Sure?

Did you know that approximately 85% of mid-sized companies perform no auditing of their telecom invoices and pay all their bills in full, month after month without recouping any over-charges? That isn't your company, you may say, but can you be sure? Most mid-sized companies process more than 3,000 invoices each year. And when was the last time you...

What Will Be Keeping IT Leaders Up at Night This Year?

A recent survey conducted by Atrion listed out their top five IT challenges of 2017, as identified by IT leaders attending their second annual AlwaysOn technology symposium. What we like about the list is that, a) it's simple and b) doesn't try to impress with a lot of futuristic concepts that may or may not actually hit the market. Here are the to...

Purchased in June, Still “No Go” in November…

So you purchased a new Telecom Expense Management "TEM" solution back in June and your vendor is still dragging their feet to deliver. So what happened? If you're still struggling to deploy software that was delivered before summer vacation, you're not alone. Especially in an industry where merger after merger has resulted in companies with more p...

Attention C-Level Executives: TEM is More Important Than Ever!

Anyone who says that Telecom Expense Management, or "TEM", is no longer important is not taking the enormous changes of the last 5 years into consideration. With BYOD, IoT, and more vendor choices, keeping track and managing telecom requires a more sophisticated set of tools. TEM bridges that gap. The IT folks get it. That's because they work with ...

In-House or Outsourced TEM? Should it Still be a Question?

As IT/Telecom departments continue to run "lean and mean", the lure of hands-free operation and maintenance continues to motivate many IT folks to outsource their Telecom Expense Management (TEM). And, with all that's on the IT plates these days, it may be the best solution, hands down. Yet for others, issues of control and security ultimately res...

Is Your IT Department Drowning in Data (Yet)?

An interesting article published on techtarget takes a look at the overwhelming amount of data being thrown off by technology; in particular, by all the devices we use. It seems there is a very small percentage that is actually being used. Why is that? The most commonly cited reason is that we haven't yet figured out what to do with it. And that's...

Inventory: Out of Sight, Out of Mind…Out of Your Pocket!

Are you paying for phones, other equipment and services you are using rarely, or not using at all? Do you even know? The problem with so many reporting systems is that they only show what you are actually using. So you might still be "connected" to a lot of stuff that you haven't used in months…or even years! Like a sleeping giant, it's often ...

This is (Still) the Way to Save Money

IT and Telecom continue to get piled upon with new technology, new mandates, new regulations and so on. And, chances are you have some legacy stuff hanging around as well. So, running a tight ship and planning for the future keeps getting, shall we say, more interesting? But don't forget some of the tools that have been helping you save money all ...

4 Tips for Delivering Great Customer Service (That Never Grow Old)

Customer service. What do those words conjure up in your mind? Chances are it's not good. Long lines, endless waits in the phone queue, robot operators who repeat "Okay, so…" over and over again until you are numb. Most of us are pretty good at articulating what we don't like in a customer service experience. But what do we want? At TTI, we hav...

Is it Time to Give Your Vendors a Report Card?

When was the last time you sat down and graded each of your vendors? Or have you? Perhaps you have had this happen with a vendor. After all the contract negotiations are over and the Service Level Agreement (SLA) is in place, you settle into the relationship, never noticing the slow but steady erosion of the great product and services you were orig...

Afraid of What Your Spring Cleaning Might Uncover?

Spring already? Wow. Are you getting ready to do some Spring cleaning? You know, all that stuff you have piled at the back of a drawer? Or pushed to the back of your closet? Or swept under the rug? For many of us, Spring cleaning is something to, well…put off. How often have you said to yourself, "I don't have the time to deal with that right now...

Let’s Hear it for the IT Guy

For those of you who rely on IT/telecom to keep everything connected and working, you probably don't give these fearless warriors the credit they deserve. To those of you IT guys (or gals) out there, no one knows better than you the challenges of your changing role. And there are still plenty of mine fields out there! Just in case you've lost cou...

BYOD Stats Reveal Changes on the Horizon: But Are You Ready?

A recent Tech Pro Research report indicates that 72% of companies polled were either already using BYOD or were planning to do so in the near future. So, just in case there was any lingering doubt, BYOD is here to stay. What's a little more eye opening is a statistic from Gartner, cited in the Tech Pro report, that 50% of all employees, all ...

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

Where will CIOs and IT Managers Put Their Focus in 2025?

What's on tap for CIOs and IT managers in 2025? It's shaping up to be a year to exert more control over their digital transformation roadmaps as they build out practical uses for innovative technologies such as generative AI. It has taken a few years...

2025 IT Budgets: Challenges and Opportunities

These are interesting times for CIOs and their IT departments. While budgets are forecasted to rise modestly, high interest rates, persistent inflation, and a volatile stock market create a challenging environment for IT leaders seeking to meet thei...

Now More Than Ever: Get Your IT Basics Right

For CIOs and IT managers there's a lot more to manage these days. We have long stretched beyond the days of maintaining "dial tone" and are now in an era where strategic contributions are not only needed but expected by senior management, under pres...

Are Your Vendors Too Big to Care?

We often hear from frustrated IT managers who bear the scars of dealing with large vendors. Being ignored in favor of other clients, waiting days for a callback, the list goes on. That's not to say that all large vendors don't care about their custom...

5 Ways You May Be Wasting Your IT Dollars

For most IT departments, there are more projects scheduled than there is money to pay for them. Technology innovations are coming at us fast and furious these days and end users are pushing for the latest and greatest. So it's on IT managers to esta...

Are You Encountering These Data Management Challenges?

Every year it seems like more data is becoming unlocked and available for use by devices, applications, and platforms. That means that IT managers must make decisions on what data to collect, how to collect it and how to turn it into useful informat...

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