Telecom Expense Management and Call Accounting Technology!
Where will CIOs and IT Managers Put Their Focus in 2025?
What's on tap for CIOs and IT managers in 2025? It's shaping up to be a year to exert more control over their digital transformation roadmaps as they build out practical uses for innovative technologies such as generative AI. It has taken a few years to move beyond the hype and grasp the value of these technologies in ways that can be transformed into solid use cases to provide measurable value throughout their organizations.
First, here's where dollars are being spent. According to Gartner, worldwide IT spending is forecasted to reach $5.74 trillion in 2025, up 9.3% from 2024. Spending on generative AI will be less from less on the application side and more from technology companies building their AI infrastructure, according to the report. Spending on software will reach $1.23 trillion, up 11.7% from 2024. Much of it will be related to AI applications. Other areas of spending include data center systems and IT services.
How does all this translate into strategic direction for CIOs and IT managers? We've gathered input from a variety of sources including Gartner, Forrester, and others. We've summarized four key areas CIOs and IT managers will be putting focus on in 2025:
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Practical adoption of AI.In addition to using AI in marketing applications such as email and content generation, it will continue to play a greater role in service desks in the form of more up front self-serve options, driven by AI. There is also evidence emerging that AI will begin to play a role by providing input to decision making at the C suite level.
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Ramping up cybersecurity.Ever since the CrowdStrike event, an increased focus has been put on assessing and addressing risk and updating cybersecurity practices. Organizations’ infrastructures will continue to be adopted to respond in a way that mitigates risk of a cyber-attack.
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Continued movement to the cloud.More organizations will adopt multi-cloud strategies to optimize flexibility and cost. This will bring more challenges relating to data privacy and guarding against data leaks.
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Filling IT talent gaps.Bringing AI into an organization will require new levels of skills and a deeper understanding of how to adopt the technology in a way that optimizes use case experience. CIOs and IT managers will need to invest in a higher level of training for employees with an eye open to hiring for AI skills.
One area where management cannot afford to drop the ball is expense management.
Innovation is costly and must be balanced by optimizing efficiency throughout the IT department. That means getting the basics right, including cost control.
One of the top three expenses in an organization is the IT/telecom bill. It is also one of the bills most prone to error. That means that billing errors can cost a company thousands to hundreds of thousands of dollars in their annual telecom spend.
CIOs and IT managers need every dollar available to support their aggressive technology strategies.
As IT managers and CIOs look ahead to a new year of harnessing technologies and optimizing the data and communication environment for their organizations, it is important to have a TEM (telecommunications expense management) system on the job, helping to spot billing errors and anomalies before they drain thousands of dollars from their budgets.
This is where we can help. Reach out to us. Our veteran IT specialists can walk you through how to save money for all your digital transformation projects in the new year.
About TeleManagement Technologies, Inc.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
