Telecom Expense Management and Call Accounting Technology!
How Would You Grade Your IT Performance This Year?
Another year is under your belt as you look forward to a new one full of its own challenges and opportunities. It's a good time to take stock of this year … what worked, what didn't work and what adjustments are needed to make the new year more productive and innovative for your IT department and the organization you serve.
Have you taken time to "grade" your performance this year?
Or are you, like many others, reluctant to take an objective look at your department for fear of exposing weaknesses that can be challenging to fix, especially if they involve your workforce or, worse yet, your own abilities as a leader.
It's understandable. And you're not alone. But that's no excuse to ignore the issues of the past year. In fact, the best way to move forward is to identify them and work on them.
Here are 5 areas to take a look at, each with a few questions to ask yourself. Answer them honestly, tackle any issues you identify, and you'll come out stronger in the new year:
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Strategy. How well have you moved your team in the direction of providing more strategic input to the C-suite? Are you included in strategy sessions? If not, what might be holding you back? Are you still spending most of your time putting out fires? Why is this? How could you resolve those issues more expediently to free up some of your own time for more strategic work?
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Technology. What are your primary objectives? Are legacy systems bogging down your operations? Are you chasing shiny objects or are you planning on purchasing and implementing technologies with solid use cases that can show a strong ROI?
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Staffing. Who are your best performers? Who is struggling? Are you providing sufficient training to help the team optimize your digital transformation goals? Are you avoiding difficult decisions? Are you hiring for experience in areas like generative AI and other emerging technologies? Are you hiring individuals who can also help you grow as a leader?
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Emotional wellbeing. IT burn-out is very real for those in charge of implementing technology for their companies. CIO Magazine recently visited the issues of IT manager burn-out and how to help reduce stress levels. What are you doing about your own stress? Are you paying attention to signs of possible burn-out? What about your employees? What programs do you have in place to help them manage their own emotional wellbeing?
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Leadership. If asked, what would your employees say about you as a leader? Are you cultivating their talents? Are you automating certain processes to free up their time? Is your door always open to them? Are you taking steps to ensure that you are able to attract and retain better talent?
One more question
Finally, what are you doing to make sure all the distractions of new technology don't result in ignoring the basics? Now more than ever, IT managers must run a tight ship. That means making every penny count. It also means identifying areas where significant savings can be had.
This last point is one we can help you with. If you are not using a TEM (Telecom Expense Management) to identify things like billing errors and other anomalies, you're probably losing thousands to hundreds of thousands of dollars on your annual telecom spend. Think of what you could do with that money. Then contact us and we'll help you get started.
About TeleManagement Technologies, Inc.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
