Telecom Expense Management and Call Accounting Technology!
You’re Not Overpaying Invoices? Are You Sure?
Did you know that approximately 85% of mid-sized companies perform no auditing of their telecom invoices and pay all their bills in full, month after month without recouping any over-charges?
That isn't your company, you may say, but can you be sure? Most mid-sized companies process more than 3,000 invoices each year. And when was the last time you combed through your carrier invoices? As you know, they are long; often over 100 pages. Who has time to go through each one?
The bottom line could be thousands of dollars of over-charges lurking in those invoices. And, while we're not saying carriers are dishonest, how many times have you called by a carrier who tells you they've over-charged you?
So, assuming we have your attention, here's what you need to do:
- Get the details before you sign anything. Don't settle for "Sure, we can work that out downstream". Ask them for a clear and concise statement of work "SOW", complete with milestones, deadlines and responsibilities clearly identified.
- Insist on a written escalation policy with named individuals and phone numbers so that you can go up the chain of command if needed.
- Make sure the product being installed is actually the product you purchased. That may sound funny, but it's no laughing matter when you purchase a product only to find that the company has just completed a merger or acquisition and your product has been replaced with something else of "so called equal" value.
- Don't get stuck paying for software updates or expensive upgrades that you didn't ask for. And you shouldn't have to pay if you change out your switch either. Not in this era of open systems.
Of course, this takes time and effort. Plenty of it, we admit. But consider this. According to Gartner, as much as 20% of all telecom charges are inaccurate. And 85% of those errors favor the bottom lines of the carriers, not yours.
TTI is here to help. We are able to automate your invoice tracking, reporting and management. We have worked with hundreds of organizations to help them save thousands (often hundreds of thousands) of dollars in over-charges from carriers and equipment vendors as well.
The main take away, here, is not to let another month go by without taking action. It's time to stop lining the pockets of your carriers and keep that money in-house, where it belongs.
About TeleManagement Technologies, Inc.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
