Has this ever happened to you?
You purchase a new phone system or upgrade an existing one. Your CDR/call accounting vendor then informs you that you are going to need to purchase a new version of your CDR software (or sometimes a new system altogether!) due to upgrading your PBX/Switch to VoIP system.
Here's why you shouldn't have to pay:
At TTI, our Call Accounting and TEM solutions have been able to adopt to phone system changes for years. We don't penalize our clients for growth and change; we encourage it! But too many vendors do not.
If you are considering an upgrade or system change-out, we urge you to dig a bit deeper with your vendor. If they cannot, or will not, configure your CDR to adjust to a new system, you may want to rethink your commitment to that vendor.