We often hear from frustrated IT managers who bear the scars of dealing with large vendors. Being ignored in favor of other clients, waiting days for a callback, the list goes on. That's not to say that all large vendors don't care about their customers. Plenty do. However, we hear frequently about implementations that take months to years to complete due to other large client demands or because customer service employees are not empowered to take action themselves and need to kick a request up to another level.
As a smaller company working in this industry for over 25 years, we know firsthand the advantages of being smaller and nimbler than the big guys. And we're not alone. Forbes has written about some of the advantages of working with smaller companies. We have some of our own as well.
Here are a few of them:
Experience counts as well.
Smaller organizations tend to hang on to their teams longer. That means their employees acquire more knowledge and experience from each other and through working together on projects.
That's certainly the case here at TTI. Our veteran team has years working together in the industry, helping companies control telecom expenses and operate more efficiently. We have the confidence to tackle just about any issue, because we've seen most of them. Smaller vendors are more popular than ever, especially in this dynamic and volatile industry. Give us a shout and share your telemanagement challenges with us. We're here to help!