Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • Why is Your IT Department Not Getting Any Respect?

Why is Your IT Department Not Getting Any Respect?

As comedian, Rodney Dangerfield, used to complain, "I get no respect!" It's hard to believe, with all the new technology they manage, IT departments continue to struggle to gain the respect they deserve within their companies. In fact, in a recent article in CIO Magazine, CIO of City of Los Angeles Information Agency (ITA), Ted Ross, was quoted as saying, "The other managers in the organization have no interest in partnering with IT when the feel the IT department has little to offer them." Really? To us at TTI, that seems unwarranted. We work with IT professionals every day and find them to be some of the most hardworking, talented and versatile individuals within any organization. So what's behind all this?

It's complicated. For one thing other departments and executive management continue to hold unrealistic expectations of IT. There is a sense that applications need to be developed quickly. And they need to run perfectly the first time! Part of the problem is IT's siloed approach to communications. This has been a problem for years. There is a culture that resists sharing information and insight with others. So, employees and senior management avoids contact altogether. According to Ted Ross, there is a reluctance by other managers to partner with IT if they feel the department can't really be of help. So the gap widens and creates an overall lack of visibility.

What can organizations do to turn around these attitudes and create a stronger relationship between senior management and IT? There are a few things that can help.

  1. · CIOs need to step up to the plate and help others understand the value of all the contributions the IT team makes on a daily basis to the organization. Those old siloes must go! CIOs can be the conduit, sharing future plans and helping others understand the importance of what IT is doing.
  2. IT needs to make sure that all their initiatives are well aligned with the strategic goals of the company. That means ignoring some of those "shiny objects" that can get in the way and derail the operational efficiency of the department. Leadership is key here.
  3. Finally, CIOs need to work within their departments to build a more collaborative culture among their staff. Sharing challenges and working collectively towards solutions can build camaraderie that will make for smoother technology deployments and higher morale.

Never before in history has IT held such a critical role. They must do more than keep the network, apps and devices operating. These are the individuals who will help pave the communications and information future for their organizations. They deserve respect. However, it must be earned. Taking the time to communicate and develop collaborative relationships within the department will go a long way towards demonstrating value and building trust throughout the company.

At TTI we value the many IT and Telecom managers we work with. We understand your world and the many challenges you face. Be sure to reach out to us when you need assistance gaining better visibility and control over the expenses associated with your network. We're here to help.

Why Did You Pay That Invoice?
5G Is Here: How Ready Should You Be?

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

What's on tap for CIOs and IT managers in 2025? It's shaping up to be a year to exert more control over their digital transformation roadmaps as they build out practical uses for innovative technologies such as generative AI. It has taken a few years...
​These are interesting times for CIOs and their IT departments. While budgets are forecasted to rise modestly, high interest rates, persistent inflation, and a volatile stock market create a challenging environment for IT leaders seeking to meet thei...
​For CIOs and IT managers there's a lot more to manage these days. We have long stretched beyond the days of maintaining "dial tone" and are now in an era where strategic contributions are not only needed but expected by senior management, under pres...
We often hear from frustrated IT managers who bear the scars of dealing with large vendors. Being ignored in favor of other clients, waiting days for a callback, the list goes on. That's not to say that all large vendors don't care about their custom...
​For most IT departments, there are more projects scheduled than there is money to pay for them. Technology innovations are coming at us fast and furious these days and end users are pushing for the latest and greatest. So it's on IT managers to esta...
​Every year it seems like more data is becoming unlocked and available for use by devices, applications, and platforms. That means that IT managers must make decisions on what data to collect, how to collect it and how to turn it into useful informat...

We're always happy to assist you with any questions you may have.
Just give us a call!

1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

WinBill Reviews
© 2023 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content