Two Things You Still Need in 2020 - TEM and Call Accounting Technology Blog - TeleManagement Technologies, Inc.

When was the last time you heard or read about AI and ML? How about IoT? G5? Probably not that long ago. And, of course, the list goes on. The fact is that these concepts have almost become commonplace; at least when it comes to talking about them. 

And yet, behind the scenes at most IT/Telecom departments, there are more realworld issues to fill up the daily task list. There are lots of platform issues, process issues and cost issues to be addressed. And it leaves little time to look at what’s on the horizon, let alone create plans to bring some of these shiny new objects in house.

This is why solid tools like Call Accounting and TEM (technology expense management) remain critical to bottom line operational efficiency and cost control. And, yes, they’ve been around for a while, but there’s a good reason for that. The concept of TEM and Call Accounting, by nature is to control, manage and optimize communications efficiency. How can that grow old?

Here are four good reasons why TEM and Call Accounting are still as important as ever:

More data in volume and granularity

AI and IoT will become more prevalent as new apps and devices bring more data along with them. That means we will continue to have the need to organize and manage that data. Nothing accomplishes that quite like TEM. So you need this tool more today than ever.

Security

The need for security will never go away. Call accounting helps identify unusual communications patterns and exceptions that can quickly help management get to the source of fraudulent activities. Where there’s communications, there is fraud.

Remote workers

Chances are you have an employee or two (or more) who work occasionally from home or from a workspace. Employees, especially younger ones, now expect work flexibility. Smart phones and laptops have helped make communications possible from remote locations. But the data from these and other remote devices needs to be captured in order to improve productivity and performance. Both TEM and Call Accounting work together to provide those capabilities.

The need to tighten budgets

This is really a no brainer. Ironically, with all the exciting new platforms, devices and apps coming downstream, IT departments are more challenged to tighten up their budgets more ever before. TEM and Call Accounting not only help IT/Telecom managers stay within budget; they can help save thousands of dollars off monthly IT/Telecom spend. And these are dollars that could be spent preparing to bring in some of that exciting new technology.

What does all this mean for IT/Telecom managers and CIOs? It means that, while you are researching and evaluating bringing new technology and applications into your organization, you know that you will always have the tools in place to organize and optimize your networks and all the devices that populate that network. TEM, along with Call Accounting, will continue to provide the visibility you need to effectively track usage, reduce fraud, and manage expenses across suppliers, vendors and devices.