Are You Prepared for These 5 Trends? - TEM and Call Accounting Technology Blog - TeleManagement Technologies, Inc.

 If you’re in charge of an IT department, no one knows better than you the challenges that the data and analytics bring to your organization. First of all, you’re charged with keeping your finger on the pulse of what’s on the horizon. Along with that, you’re expected to methodically implement those pieces of technology that are best suited to meet the needs of your end users and keep your company competitive. And, nobody is waiting around for you to carve out enough time to dig into all of it. To say that it’s challenging is an understatement.

That noted, here are just a few of several key trends on the horizon, courtesy of Gartner Group analyst, Rita Sallam. As you read them, ask yourself and your department how you can begin to prepare now for these and other changes coming your way over the next several years.

Augmented analytics

We will see this used much more frequently in the next few years, according to Gartner. It will be used to enable a deeper analysis of vendors, for example, helping companies make more “intelligent” decisions.

Augmented data management

Data analysis will become more accurate as analyzed in real time. This will include analysis of things like capacity, schema recognition, utilization, regulation/compliance and so on. Gartner forecasts that, by 2022, there will be a 45% reduction in manual data management tasks.

NLP (Natural Language Processing) conversational analytics

While today most analytics programs still operate based on keyword search algorithms, Gartner forecasts that by the end of 2020, 50% of all analytical queries will come via NPL voice searches.

AI (Artificial Intelligence)/ML (Machine Learning)

Today most mid-sized companies lack the scale of a Google or Amazon to take advantage of open source to drive the use of AI/ML. Gartner forecasts that 75% of commercial platforms will support AI/ML by 2022.

Explainable AI

AI, while powerful, has been challenging to govern, in terms of being able to analyze and detect potential risks, such as brand bias and invasion of privacy issues. By 2023, Gartner forecasts, 75% of larger corporations will be using AI specialists to protect their brands from reputation risk.

 All this may seem well outside the realm of your operational concerns, as they stand today. But these are real trends, ones that we’re already experiencing as consumers. If you are running an IT department, you will want to make sure you are taking the time to tune in to advances such as these and plan ahead to utilize those that can provide downstream advantages for your end users and your organization.

At TTI, we stand ready to take some of the day to day burden of managing your technology off your backs so that you can better position yourself as a strategic asset to your company. Contact us to learn more about how we can help you save significant dollars off your monthly IT/Telecom spend and improve the way you manage your technology.