Telecom Expense Management and Call Accounting Technology!
6 Questions to Ask Yourself as You Deal with This Crisis
How are you handling these challenging times? If you are in charge of IT/Telecom for your organization, you have a unique set of challenges. They involve not only keeping yourself and your family safe but serving the remote working needs of your end users. Some of you may be hustling to securely connect users to new applications, such as conference calling, webinar platforms and communications work arounds. Others may find yourselves in more of a hunker down and wait it out mode.
Regardless of where you fall on this spectrum, there are things you can and should be doing to prepare your department and your organization for better (and probably more hectic) times ahead. Here are some questions to ask yourself:
- Are you on track with your goals?
- Where should you be by now? What obstacles have kept you from meeting some of those goals? What actions could you take to get around them?
- How have your vendors been performing during these times?
- Are they partnering with you to think outside the box when necessary to keep your organization connected and secure? What changes should you recommend to senior management when business returns to normal?
- Where can you save money?
- Chances are your organization has suffered financially as so many have. Are you using a technology expense management (TEM) solution to identify areas where you can tighten up expenses? When was the last time you had a full audit?
- Where are your technology gaps?
- What new technologies might be worth pursuing that could come in handy should we hit another challenging period, whether a resurgence of the virus or other debilitating event?
- Should you be outsourcing more?
- What processes and applications could you be outsourcing to enable you and your team to play a more strategic role in helping set the direction of new technologies within your organization?
- Finally, how have you led your team so far?
- How can you be more communicative and encouraging to those who are fearful of their futures? Are you taking a lead position? Are you communicating regularly?
These are truly unprecedented times we are living through. Nobody will come through completely unscathed. But many will come out wiser and smarter, having learned a great deal about the importance of keeping communications alive and what it takes to lead a team through a crisis. Use this time wisely to reflect on your own performance and how you can improve your department and you can be one of them.
About TeleManagement Technologies, Inc.
TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Check out other recent posts by TTI
What's on tap for CIOs and IT managers in 2025? It's shaping up to be a year to exert more control over their digital transformation roadmaps as they build out practical uses for innovative technologies such as generative AI. It has taken a few years...
These are interesting times for CIOs and their IT departments. While budgets are forecasted to rise modestly, high interest rates, persistent inflation, and a volatile stock market create a challenging environment for IT leaders seeking to meet thei...
For CIOs and IT managers there's a lot more to manage these days. We have long stretched beyond the days of maintaining "dial tone" and are now in an era where strategic contributions are not only needed but expected by senior management, under pres...
We often hear from frustrated IT managers who bear the scars of dealing with large vendors. Being ignored in favor of other clients, waiting days for a callback, the list goes on. That's not to say that all large vendors don't care about their custom...
For most IT departments, there are more projects scheduled than there is money to pay for them. Technology innovations are coming at us fast and furious these days and end users are pushing for the latest and greatest. So it's on IT managers to esta...
Every year it seems like more data is becoming unlocked and available for use by devices, applications, and platforms. That means that IT managers must make decisions on what data to collect, how to collect it and how to turn it into useful informat...
